Taylor defends Sarah Henderson’s triple-zero calls amid questions about claimed Telstra-outage death in SA

Angus Taylor says his shadow communications minister Sarah Henderson was “doing her job” when she “tested” the triple-zero system by making unnecessary calls to it during Telstra’s nationwide outage.

The opposition leader has also dismissed concerns about Liberal senator Kerrynne Liddle’s claim that an elderly person died as a result of the outage, after South Australian police said they were unaware of any such death.

The fallout from Wednesday’s outage has continued, with Telstra confirming on Thursday morning some customers struggled to make triple-zero calls due to a “secondary issue”. Telstra said the occurrence of the secondary triple-zero issue had been reduced by ۹۰%.

Taylor accused the government of failing to do its job and focusing on “political spin” after ministers, including Tim Ayres, criticised Henderson’s actions for being “utterly irresponsible”.

Criminal penalties can apply against any individuals who place calls to triple zero when there is not an emergency, but Henderson has said she was trying to work out if the system was working and her role placed her in a “unique position”.

Taylor deflected questions about Henderson’s decision to call triple zero more than once on Wednesday, and stood by her actions in a combative press conference on Thursday.

“This government focuses all its time and effort on political spin and none of its time and effort on the real issues facing Australians,” the Liberal leader said.

“So, the shadow minister had to do what she had to do, because of the failure of the minister – not for the first time – but for the second time.

“I’ve said to Sarah [Henderson] that she should do her job, and she was doing her job, and that’s exactly … what I’ll continue to say.”

Questions were also raised about Liddle’s claim, made in a social media post, that a South Australian had died as a result of the outage, despite not confirming the report with state police.

Taylor said he hadn’t spoken to the South Australian senator, but brushed off any criticism about the post.

“There were distressing reports made to her office, and … that’s what she’s reported on,” he said.

Liddle’s post, which remained online on Thursday afternoon, claimed an elderly person could not connect to triple zero during a “life-or-death emergency”, and died as a result.

“No Australian should ever be unable to connect to triple-zero when their life depends on it,” Liddle wrote.

Guardian Australia has contacted Liddle’s office several times, but received no response.

“South Australia Police are not aware of any death in South Australia today as a result of the Telstra nationwide outage,” the force said on social media, in response to the claim.

The communications minister, Anika Wells, said on Wednesday that welfare checks were being conducted on people who had been unable to reach triple zero.

The Australian Communications and Media Authority will review the incident.